A monitoring infrastructure for supporting strategic information management in hospitals based on key performance indicators

To successfully run a hospital, its IT has to be planned, directed and monitored professionally. Although planning and directing of information systems are discussed frequently in literature, monitoring is neglected. But only systematic monitoring enables corrective action and strategic decisions. To provide information management with the information needed to manage and enhance the information system, we decided to use key performance indicators showing, how the information system is used and to which extent the information management’s goals are reached and where weak points exist. This contribution shows our first experiences in building a monitoring system for strategic information management. It describes how the key performance indicators were defined, what the target group is and which problems came up.